Arx One Support

Technical prerequisites

Compatibility

The backup management console has been designed to work on the operating systems below :

• Windows 7 SP1 / Windows 2008R2 Server
• Windows 2012 Server
• Windows 8.1 / Windows 2012R2 Server
• Windows 10 / Windows 2016 Server
• Windows 11 / Windows 2019 Server
• Windows 2022 Server

Setup and use

In order to work it requires Microsoft .NET 6.0. This framework is automatically installed with the management console.

Communication

In a nutshell

Arx One Backup agent uses port 443 to communicate with its servers. Make sure port 443 is not filtered towards *.arx.one domains.

Details

Machines using our backup service must be able to communicate freely with their associated servers using the HTTPS protocol (port 443 TCP).

In the case of use of a proxy, it must allow direct access (socks or http tunneling) to these ports.

Proxies using du http tunneling can be sensitive on certain ports (they usually restrict access to 443). It is therefore essential to check the used proxy configuration, although it allows the tunneling of all ports.

If not, an exception must be established that allows unfiltered communication to the destination server.

The proxy must support the WPAD protocol for the backup client automatic configuration.